Service Fees are Changing

We are introducing new service fees on January 1, 2025.

A summary of the changes is available here: Service Fee Adjustments You can also ask for a printed copy at your local branch.

Why are fees changing?
Kindred reviews our service fees regularly to ensure they remain competitive in the marketplace and to ensure we’re covering our costs. This year’s review has resulted in a limited number of changes that will not affect most members in their everyday banking.

We are here to help provide you with the peace of mind that comes with being a good steward of your money. As a member-owned financial cooperative, our philosophy is to charge members a fair fee for the services they use with a focus on cost recovery. Our service fees follow these four guidelines:

1. Members using the same service are to receive fair and equitable treatment.
2. Members in extraordinary circumstances may receive extraordinary consideration.
3. It is important that members perceive service fees as transparent, fair and competitive, and that value is received for the service rendered, including paying their fair share of costs for the services used.
4. Charges and fees may be set to stimulate the usage of certain services or to deter undesirable practices, such as the writing of NSF cheques, operating in overdraft, or using a savings account for daily transactions.

You can pick up our revised Account Plans and Service Fees booklets at your local branch on December 31, 2024. They are also be available for download here:

• Personal Service Fee Guide
• Business Service Fee Guide
• Organization Accounts and Service Fees

The majority of this year’s service fee are adjustments. We’re here to help you understand our fees and, when possible, reduce or avoid them. If you have any questions or concerns, please drop by your local branch, call 1.888.672.6728, or reach out to kindredcu.com/contact-us.